Apple dominates Consumer Reports Satisfication Survey for technical support

5/30/2015 , , 0 Comments

Image Credits: Google Images
According to the results of the latest survey done by Consumer Reports, Apple manages to once again top the results by becoming number one in technical support among other PC manufactures included in the survey for the ninth consecutive year. Apple has remained number one in technical support since 2007.

According to Consumer Reports, of 3200 participants that participated in the survey, 

 “Mac users gave Apple’s phone and online support glowing reviews, and four out of five said tech support was able to resolve their problem.” 

 In comparison, the technical support services of four out of six Windows PC brands were only able to solve half of the issues of their users. The two other PC manufactures, Lenovo and Dell, managed to score better 61 percent rate.

 “even though Apple provides just 90 days of free phone and online tech support, compared with one year for most Windows PC companies.”

 Results for Apple retails stores were evenly magnificent too.

 "Users who went to a walk-in retail store for help were generally pretty happy, whether they had a PC or a Mac. The Genius Bars in Apple stores were among the best-rated options, and independent shops were rated pretty much even with Apple. Best Buy’s Geek Squad and Staples’ EasyTech were a step behind Apple and the independents but did a decent job… There’s one huge difference among them: The Genius Bars in Apple retail stores offer free lifetime support. With the other services, you generally have to pay for help. Prices vary greatly depending on the service you need and by retailer, so get an estimate before you commit."

Unknown

An aspiring web developer with particular interest in Apple products .

0 Comments:

Subscribe to: Post Comments (Atom)